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Sr. Supervisor, Mobile Voice QoS & CEM Jobs in Egypt |  فرص عمل في مصر

مطلوب Sr. Supervisor, Mobile Voice QoS & CEM
الوصف

about the role

  • Troubleshoot signaling related problems for CS core interfaces IuCS, A,MAP and all roaming interfaces … etc
  • Responsible for the end to end CS core services dashboards for accessibility, retain ability and performance KPIs
  • Troubleshoot A,MAP,BIIC, SIP … protocols problems.
  • Audit CS core service and mobility problems such as LAC update failures and relocation failures to address configuration inconsistency between core configuration and engineering design.
  • Act as level 2 support for all technical operations teams in voice services.
  • Study and test new network features that aim to enhance customer experience in both accessibility and retain ability
  • Follow up on opened cases with operations and engineering teams to ensure proper problem resolution
  • Handle VIP, corporate and complex data services complaints cases.
  • Perform regular subjective benchmarking campaigns to compare our network performance and KPIs with competitors KPIs.
  • Respond to the regulator audit report specifically in the packet core related part.
  • Design and implement alarms that highlight service level violations.
  • Research new indices that represent customer experience using different Orange services and add it to the CEM dashboards.
  • Create hybrid KPIs from different network elements and interfaces to provide a 360 customer experience overview.
  • Develop new KPIs based on non-technical network interfaces such as billing KPIs, CRM KPIs and marketing oriented KPIs.
  • Maintain and upgrade corporate and VIP dedicated reports with customized service level agreements and specific KPIs monitoring based on the purchased service.
  • Design tapping and probing scenarios for capturing new signaling points or expanding current implementation.
  • Assign maintenance tasks to the team technician in case of system failures.
  • Responsible for the configuration scripts used to properly configure the output of probing systems to be aligned with actual network configuration.
  • Ensure proper escalation of QoS systems problems to the respective suppliers issue PO requests for new systems or upgrades after reviewing with department manager.
  • 20. Perform regular daily checks for Voice services, troubleshoot and report detected issues.
  • about you

    Education

  • University degree, Faculty of Engineering
  • Communication systems engineering.
  • Experience

  • 5 to 8 years of experience in telecommunications field in an analytical troubleshooting position preferable in the following fields; GSM, DCS, GPRS, data or similar systems.
  • Basic to Intermediate knowledge in network GSM/UMTS protocols analysis.
  • Basic to Intermediate knowledge of Mobile network architecture.
  • skills

  • Very good English both written and spoken.
  • Very good computer skills.
  • Good Analytical skills
  • Good presentation skills.
  • Self-motivated.
  • department

    Technology

    Providing, supporting and analyzing quality of service and customer experience management domains covered by the QoS team.

    contract

    Regular


    Orange
    رقم الوظيفة 542258
    تاريخ الإعلان 2021-04-07
    البلد مصر
    الفئة Management, Consultancy
    neuvoo.com
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