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Technical Support Engineer 2 Jobs in Egypt |  فرص عمل في مصر

مطلوب Technical Support Engineer 2
الوصف Technical Support Engineer 2 The Technical Support Engineer (TSE) will work directly with global Data Domain customers via e-mail, phone and remote desktop software to provide technical assistance towards the prompt resolution of complex technical problems. To achieve that, TSE’s work in a collaborative 7x24x365 environment leveraging global resources to reduce the time it takes to provide problem resolution. TSEs will support the full line of Data Domain products within the “Data Protection Division” (DPD). Primary Responsibilities include: Assist customers with standard backup software integration with Data Domain Products. Obtain data from customers to get a thorough understanding of customer requirements and problems. Interface with customers via e-mail, phone and/or Zoom. Analyze logs and core files as needed to work towards resolution of customer issues. Work with 3rd party service providers in the process of analyzing and resolving customer issues. Generate problem reports in Jira to coordinate with engineering to obtain quick resolutions for customer related issues. Answer live incoming phone calls and respond to e-mails to troubleshoot, manage, collaborate and resolve customer problems related to the Data Domain product family. Create content for the knowledge base through accurate case documentation. Technical Competency: Linux/Unix Systems Administration is critical Windows Systems Administration is a plus Understanding of the OSI stack Ability to work with tools such as snoop, tcpdump, traceroute to decipher Network issues Knowledge of various protocols such as NFS,CIFS,SNMP Understanding of OST technology is a plus. Experience Required & desired certifications ·3+ years Technical Support experience (Backup, Storage or Networking environment preferred) CCNA/CCIE Red Hat Certified System Administrator (RHCSA) MCSA/MCSE You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here. Application closing date: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.
Dell Technologies
رقم الوظيفة 541745
تاريخ الإعلان 2021-04-06
البلد مصر
الفئة Technical, Maintenance
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